| Section I |
TIME AND STAFF MANAGEMENT |
| Chapter 1 |
Your Role as the Manager of Your Practice |
| Chapter 2 |
How to Be an Effective Employer |
| Chapter 3 |
How to Conduct Your Staff Meetings |
| Chapter 4 |
Patient Flow and Scheduling |
| Chapter 5 |
Making Appointments More Efficient |
| Chapter 6 |
Ordering Supplies and Controlling Inventory |
| Chapter 7 |
Forms Needed in a Private Practice |
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| Section II |
PERSONNEL |
| Chapter 8 |
How to Hire an Efficient Staff |
| Chapter 9 |
How to be Lean and Not Mean |
| Chapter 10 |
The Importance and Function of Job Descriptions |
| Chapter 11 |
How to Fire an Employee |
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| Section III |
FINANCIAL |
| Chapter 12 |
Basic Principles of Bookkeeping |
| Chapter 13 |
The Computer as a Practice Management Tool |
| Chapter 14 |
How to Keep Your Finger on the Financial Pulse of Your Practice |
| Chapter 15 |
How to Prevent Embezzlement |
| Chapter 16 |
Eight Steps to Effective Collections |
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| SECTION IV |
CONFIDENTIALITY |
| Chapter 17 |
The Importance of Confidentiality in a Private Practice Setting |
| Chapter 18 |
How to Establish and Keep Medical Records |
| Chapter 19 |
Efficient Filing Systems |
| Chapter 20 |
Preventing Frivolous Malpractice Claims |
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| SECTION V |
MANAGED CARE |
| Chapter 21 |
How to Evaluate a Managed Care Contract |
| Chapter 22 |
How to Keep Both Private and Managed Care Patients |
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| SECTION VI |
PRACTICE PROMOTION |
| Chapter 23 |
How to Cement the Physician Patient Relationship |
| Chapter 24 |
Promoting Your Practice Ethically and Successfully |
| Chapter 25 |
How Your Family Can Promote Your Practice |
| Chapter 26 |
Basic Guidelines for Promotional Materials |
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| SECTION VII |
BASIC DECISIONS |
| Chapter 27 |
Telephone System |
| Chapter 28 |
Should You Have a Lab in Your Office? |
| Chapter 29 |
How to Share Office Space |
| Chapter 30 |
Reasons for Taking in a Partner or Associate |
| Chapter 31 |
Your Spouse as Your Office Manager: Caveats and Guidelines |
| Chapter 32 |
Recommended Reference Books |
| Chapter 33 |
Normal Business Cycles |
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| Index |
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